GENERAL FAQ's

How do I book Creative Islander?

Every booking begins by submitting an inquiry through our website. Once we receive your inquiry, we'll review your event details, confirm availability, and provide a proposal or consultation if needed. A booking is secured only after your invoice, signed agreement, and Reservation Retainer have been received.

How far in advance should I book?

The sooner, the better. We recommend booking at least 2–4 weeks in advance for most events. Larger installations, weddings, and peak seasons may require additional notice. Last-minute bookings are accepted based on availability and may be subject to a rush fee.

What areas do you serve?

We proudly serve Colorado Springs, Fountain, Monument, Castle Rock, Denver, and surrounding communities. Travel outside our standard service area is available for an additional travel fee.

BALLOONS & INSTALLATIONS

Can you recreate a photo I found online?

We love using inspiration photos to understand your style. While we do not copy another artist's work, we'll create a custom design inspired by your vision and tailored specifically for your event.

How long do balloon installations last?

Balloon longevity depends on temperature, sunlight, humidity, wind, and handling. Indoor installations often last several days or longer, while outdoor installations have a much shorter lifespan due to weather conditions.

Do you offer setup and breakdown?

Yes. Delivery and professional installation are included with qualifying bookings. Breakdown services are available for an additional fee and should be requested during the booking process.

RENTALS

What rental items do you offer?

Our rental collection includes items such as our Reflection Mirror, Garden Wall, Heart Installation, Spotlight Frame, easels, display stands, and other specialty décor. Inventory continues to grow, so check our Rentals page for the latest offerings.

Is a security deposit required?

Certain rental items require a refundable security deposit. Deposit requirements will be listed on your proposal or invoice.

What happens if rental equipment is damaged?

Clients are responsible for rental items from delivery until pickup. Damage beyond normal wear may result in repair or replacement charges as outlined in our Service Agreement.

STYLED EXPERIENCES

Can you customize my experience?

Absolutely. Every Creative Islander experience is thoughtfully designed around your occasion, color palette, and vision. We love creating celebrations that feel personal and memorable.

Do you decorate homes, hotels, Airbnb properties, and private venues?

Yes. We style private homes, hotel suites, Airbnb properties, event venues, offices, and other approved locations. Clients are responsible for ensuring we have access to the space during the scheduled setup window.

Do you clean up after the event?

Breakdown services are available for many of our styled experiences and rentals. If you'd like us to return for cleanup, simply let us know during the booking process.

EXPERIENCE BARS

What is an Experience Bar?

Our Experience Bars are interactive activities that allow guests to create something meaningful during your event. Current offerings include our Bloom Bar, Tea Bar, and Essence Bar, with more experiences coming soon.

Can Experience Bars be customized?

Yes. Experience Bars can be customized to complement your event theme, colors, guest count, and occasion.

How many guests can participate?

Capacity varies depending on the Experience Bar selected. Your proposal will include the recommended guest count for the experience you've chosen.

SPECIALTY GIFTING

Can you create custom gift boxes?

Yes. We specialize in thoughtfully curated gift boxes for birthdays, client appreciation, corporate gifting, holidays, and special occasions.

Do you ship gift boxes?

Yes. Select gift boxes and products can be shipped throughout the United States. Shipping rates and processing times are available in our Shipping Policy.

PAYMENTS & POLICIES

What is required to reserve my date?

A signed agreement, completed invoice, and non-refundable Reservation Retainer are required to reserve your event date.

What payment methods do you accept?

We accept major credit cards, debit cards, and other payment methods available through our secure Square checkout.

What is your cancellation policy?

Reservation Retainers are non-refundable. Depending on the timing and availability, eligible bookings may be rescheduled in accordance with our Master Service Agreement.

STILL HAVE QUESTIONS?

Didn't find what you're looking for?

We're happy to help.

Submit an inquiry through our Contact page, and we'll respond within 24–48 business hours.